Terms of Use

1. Acceptance of Terms

By registering for, accessing, or using ExpertPay HRMS, you ("Customer", "User", "you") confirm that you have read, understood, and agree to these Terms, our Privacy Policy, and our Service Level Agreement. These Terms constitute a binding legal agreement between you and Prime ExpertPay HRMS Technologies LLC.

2. Service Description

ExpertPay HRMS is a cloud-based Software-as-a-Service (SaaS) human resources management platform providing:

• WPS-compliant payroll processing and SIF file generation
• Multi-company HR management for UAE businesses
• Geo-fenced and biometric attendance management
• Digital onboarding and offboarding workflows
• Visa, PRO service, and compliance tracking
• Employee self-service portal and mobile application
• Leave, assets, and performance management

3. Account Registration and Security

3.1 Registration

To use ExpertPay HRMS, you must register a company account and provide accurate, complete, and current information. You are responsible for maintaining the accuracy of all information provided.

3.2 Account Security

• You are responsible for maintaining the confidentiality of your login credentials
• You must immediately notify ExpertPay HRMS of any unauthorised access to your account
• You are responsible for all activities occurring under your account
• Multi-factor authentication is available and strongly recommended

4. Acceptable Use Policy

You agree to use ExpertPay HRMS only for lawful purposes and in accordance with these Terms. You must not:

• Use the platform to process data of individuals without appropriate legal authority or consent
• Upload false, fraudulent, or manipulated employee records
• Attempt to gain unauthorised access to other accounts or system components
• Reverse engineer, decompile, or create derivative works from our platform
• Use the platform to process data in violation of UAE Labour Law or relevant regulations
• Transmit malware, viruses, or malicious code
• Scrape, mine, or harvest data from the platform without written consent
• Resell or sublicense access to the platform without prior written agreement
• Use the platform for any purpose that violates UAE federal or emirate-level laws

5. Customer Data and Privacy

You retain ownership of all employee and HR data you input into ExpertPay HRMS. By using the platform, you grant us a limited licence to process your data solely to provide the agreed services. We act as a data processor on your behalf for employee personal data. Refer to our Privacy Policy for full details.

6. Subscription and Payment

• Subscription fees are charged on a per-employee, per-month basis
• Invoices are issued monthly or annually as per your subscription agreement
• All fees are exclusive of UAE VAT (5%), which will be added to invoices
• Payment is due within 30 days of invoice date
• Late payment may result in service suspension after 15 days written notice
• All fees are in UAE Dirhams (AED) unless otherwise agreed in writing

7. Free Trial

ExpertPay HRMS may offer free trial periods from time to time. During the trial period, you have access to the full platform. No credit card is required for free trials. At the end of the trial period, continued access requires a paid subscription agreement. Data from the trial period is retained for 30 days after trial expiry before being permanently deleted unless a subscription is activated.

8. Intellectual Property

ExpertPay HRMS, including all software, designs, content, and documentation, is the intellectual property of Prime ExpertPay HRMS Technologies LLC, protected by UAE intellectual property law. You may not copy, modify, distribute, or create derivative works without our express written permission.

9. Service Availability and Maintenance

We aim to maintain 99.5% platform availability as described in our Service Level Agreement. We reserve the right to perform scheduled maintenance with advance notice and emergency maintenance without notice in the event of critical security or stability issues.

10. Limitation of Liability

To the maximum extent permitted by UAE law, Prime ExpertPay HRMS Technologies LLC shall not be liable for: (a) any indirect, incidental, consequential, or punitive damages; (b) loss of data, profits, or business opportunity arising from use or inability to use the platform; (c) errors in third-party integrations (MOHRE, CBUAE, banks). Our total liability to you shall not exceed the subscription fees paid by you in the preceding 3 months.

11. Termination

Either party may terminate the subscription agreement with 30 days written notice. We may terminate or suspend access immediately if you materially breach these Terms, fail to pay outstanding invoices, or engage in fraudulent activity. Upon termination, we will provide a data export facility for 30 days, after which data will be securely deleted.

12. Modifications

We reserve the right to update these Terms at any time. Material changes will be communicated with at least 30 days notice via email. Your continued use of ExpertPay HRMS after the effective date of changes constitutes acceptance.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United Arab Emirates. Any disputes arising shall first be subject to good-faith negotiation for 30 days. Unresolved disputes shall be referred to the courts of Dubai, UAE, which shall have exclusive jurisdiction.

14. Contact