ExpertPay PRO Service Management brings visibility and control to the most chaotic part of UAE HR — government services. From the moment an MOL application is submitted to the day a residence visa is stamped, every stage is tracked, every cost is logged, and every team member knows the status. For outsourcing companies managing hundreds of concurrent applications, ExpertPay PRO Service is a game-changer.
Track every application through: MOL Application → Labour Approval → Medical Fitness → Emirates ID → Visa Stamping, with status per stage.
Record actual costs at every stage — typing fees, medical test, Emirates ID, visa stamping. See total visa cost per applicant vs budget.
Live overview of all in-progress applications — how many at each stage, how many overdue, and which are near expiry.
Automated alerts at 90, 60, and 30 days before visa or document expiry — for proactive renewal initiation.
Manage PRO service across all your company entities from a single consolidated PRO dashboard.
Assign PRO cases to specific team members. Track who is responsible for each application and escalate delayed cases.
Configurable document checklists per visa category (employment, family, mission, freelance). Ensure nothing is missed.
Initiate and track visa cancellation on offboarding. Track final exit and labour card cancellation per employee.
Monthly PRO cost reports per company entity. Budget vs actual visa expenditure for finance team reporting.
UAE visa processing involves multiple government entities — Ministry of Labour (MOHRE), General Directorate of Residency and Foreigners Affairs (GDRFA), Federal Authority for Identity and Citizenship (FAIC), and DHA (for medical fitness). ExpertPay's PRO Service module tracks the hand-offs between these entities with stage-specific status fields. Typical UAE visa costs tracked include: MOL work permit (AED 320–500), medical fitness test (AED 250–350), Emirates ID (AED 370), residency visa stamping (AED 490–600), and typing fees (AED 100–200 per stage). Total typical new visa cost: AED 1,300–1,700 per employee.
HR creates a new PRO application for the employee — specifying visa type, PRO officer, and expected timeline.
Log MOL application submission date, reference number, and fee paid. Status moves to "Labour Approval Pending".
Track medical fitness booking and results, Emirates ID biometrics appointment, and interim labour card status.
Log visa stamping appointment, passport submission, and collection date. Status updates to "Visa Issued".
Total cost is automatically tallied. The completed visa record is archived against the employee profile for compliance records.
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